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Customer Service
California Concept's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at info@calconcept.com or info@ccnaturals.net or call 1-818-901-7546 anytime. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
We offer the following payment options: 1. PayPal which is very secure when ordering through our website. 2. You can call us at 1-888-922-7546 to place your order and use Visa and Mastercard. 3. Check or Money order and your order will ship after payment is received.
We ship via UPS Ground and shipping charges are added to your order at the time of checkout.
We require a return authorization number to ensure that returns are processed correctly. We are pleased to tell you that our returns are so minimal because our customers are satisfied with our products. So please call us if you need to return an item and we will give you a return authorization number and return instructions.
California Concept sells through skin care professionals. If you are a professional and would like to place an order, please call toll free 1-888-922-SKIN(7546). We can take your order by telephone or we will give you a wholesale ordering code so you can order through our website and receive wholesale prices. You will need to provide your resale number for our records. All products are available in professional sizes. This website will not compete with our distributors or wholesale customers. If you would like to order California Concept for personal use, please call us toll free 1-888-922-SKIN(7546) and we will direct you to one of our distributors or wholesalers. We will not ship products out of the United States. If you are outside the United States and would like to order, please send us an email at info@calconcept.com and we will direct you to one of our distributors.
To obtain the status of an order, enter the confirmation number and click Go!.
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